Answers To The Most Common Quesions




1. Where is my filter?

Most of the time, your filter is located on the left or right side of the furnace where the return air duct connects.  In certain situations, it may be located in a main return grille.


2. How do I use this thermostat?

Each thermostat has different features and functions.  For best results, consult the user’s manual

Programming the Thermostat

Most programmable thermostats have a pre-programmed setting that’s supposed to be for the typical American family. But what family is typical these days? You need to adjust the thermostat’s settings so it’s in sync with the life you and your family lead instead of some mythical family.

Programming options are based on: Wake Time - Sleep Time - Leave Time - Return Time

3. At what temperature should I set my heat/cool?

thermostat-2-carrier-1.gifPeople ask us what temperature they should set their house on and my answer is whatever is good for you. If you are happy at 75, then cool, if you are happy at 68, go for it. A lot of times we tell folks to go on feel, what feels good for you, don’t get hung up so much on the temperature reading. You could have set it to 75 before but now you realize it was really 70 with the new thermostat. Don’t get hung up on trying to get it to 75 and be uncomfortable. If you are comfortable with it being on 70 then keep it on 70. It is just giving you a more accurate reading on what the actual temperature of the house is.
Again, don’t get too hung up on the numbers. People ask me a lot what temperature they should set their house on and my answer is whatever is good for you. If you are happy at 75, then cool, if you are happy at 68, go for it. Whatever is good for you is the right temperature. Just go with it and don’t get too hung up on the numbers on the thermostat. It is not using up more energy it is just giving you a more accurate reading.

Your friend in comfort and energy savings,

Temperature settings and a matter of comfort and energy consumption.  You can set your thermostat at the point you feel comfortable, or if  you wish to cut your energy consumption you can lower (in heating) or raise (in cooling) your set point to a place you still find tolerable

The U.S Department of Energy suggests the following settings in order to shave up to 15% off your energy bill:

Winter months: For the hours you’re home and awake, program the temp to 68°F. Lower by 10° to 15° for the hours you’re asleep or out of the house.

Summer months: For the hours you’re home, program air conditioning to 78°F.For the days you don’t need cooling, manually shut off the AC. Keep in mind, it will kick back on if the house gets too warm. Program the AC to shut off during the hours you’re out of the house.

Here are a few programming timing tips that can help you create the best set-it-and-forget-it heating and cooling schedule for your home:

  • Shut down heat or air conditioning 20 to 30 minutes before you leave home each day.
  • Turn on heat or air conditioning 20 to 30 minutes before you come home each day.
  • Reduce the heating or cooling 60 minutes before you go to sleep each night.
  • Increase heating or cooling about 30 minutes before you wake up each morning.
  • Spend time tweaking your program for a few days to make sure it feels right.

TIP: With a Wi-Fi-enabled thermostat, you can control your home’s temperature while on the go. That way, you’re not wasting energy if you’re running late or forgot to create a new program before going on vacation.

Thermostats That Make Programming Easier

My new thermostat temperature setting is different than my old one, is that normal?"

A lot of times when someone goes from an analog, slide bar, thermostat to a digital thermostat, the temperatures are 5-10 degrees different between what you are used to seeing and what it is reading. It is not saying anything is bad or off, it is just because the old thermostat was not that accurate.

4. How much will I save with a new energy efficient furnace?

This is relative to what the furnace replaced.  If it is replacing a 40 year old standing pilot furnace; you can save as much as 45% on your energy bill.  If you are replacing an existing 90% furnace, you savings will be in the 5-10% range

Today's new high efficiency furnaces can save up to 50% in operating costs over a ten-year-old furnace. Many 1990 and earlier model furnaces have Annual Fuel Utilization Efficiency (AFUE) ratings of 65% or less. The minimum AFUE rated furnace that can be sold in the United States today is 80%. Our current product offering starts at 80% AFUE and goes all the way to a very efficient 96.6% AFUE rating. Depending on your average usage, higher AFUE rated furnaces can significantly reduce your gas bill.


We offer many furnaces with variable and multi-speed features that can provide enhanced indoor comfort by slowly ramping up to your thermostat setting rather than simply turning on at full speed. This alleviates the "cold air blow" often associated with single speed furnaces, and dramatically reduces system noise

5. What do you think of Carrier equipment?

There are about six HVAC equipment manufacturers in the U.S. today, but they operate well over 100 different brand names.

HVAC Mfg Choices.png

Here are some brands that come off the same manufacturing lines — just different paint, labels, and how they market the products: 

  • Lennox, Armstrong and Concord
  • Trane and American Standard
  • Carrier, Payne, Bryant and Tempstar
  • York, Lux and Coleman
  • Goodman and Amana

Many of the internal components in these brands are made by the same companies. These companies all utilize very rigid quality processes to insure high quality parts. Not a lot of secrets in manufacturing these days.

Where the difference comes in is who is going to install it. The installing contractor.

It’s our job as heating and cooling contractor to put them together at your home and set them up for your specific home layout. The only place the manufacturer sets up HVAC units for is in their testing lab. That's why we say that getting the stated energy efficiency ratings in the lab is dependent on who installs it. Air conditioners don’t just set in place and plug in like a refrigerator, unfortunately. It takes a large investment in tools and regular training to complete the 'assembly process'. It just so happens to be in your backyard, attic or basement.

We chose to become a Carrier dealer over 20 years ago, but we are VERY familiar with working on all the other brands when it comes to doing tune ups or repairs. We believe in its reliability, ease in obtaining replacement parts, and its advanced technology.  We do not see another manufacture that does it any better than Carrier

6. Should I cover my AC condenser?

We do not believe in covering condensers. Covers tend to trap moisture and promote corrosion of the condenser during the non-cooling months.



7. Can I cover the intake and exhaust pipes?

No, they need to be left as installed for proper equipment operation. Screens will lead to plugged vent pipes in extreme cold temperatures.PVCExhaustPipes.jpg

Sealed combustion furnaces have an air-intake pipe as well as an exhaust pipe. It uses outside air for combustion, not air inside your home. It's got two pvc pipes that bring in combustion air from outdoors and then exhaust the gases back to the outdoors.

All high-efficiency (90+ % AFUE) combustion furnaces and boilers use sealed combustion. Obviously, they do not vent flue gases through a standard chimney.

They have built-in combustion blowers that draw air from the outside into the combustion chamber and then push the flue gases to the outside.


8. What is the life-span of my equipment and how often should I have it serviced ("tune up")?

The biggest mistake homeowners make is not scheduling any service it all; the problem has always been they were never taught the reasons why. Tune-ups are firstabout proper operation, safety and longer life of your heating and cooling system; with the added benefit of energy savings. It's why we created two short videos:

1.  "The Top 10 Reasons Homeowners NEED A Furnace Tune Up." 

and 2. "The Top 10 Reasons Homeowners NEED An A/C Tune Up."

We recommend annual service ("tune up") of your HVAC equipment!  Like we said regular maintenance impacts the life-span of your equipment? Our industry expects equipment to last 15-18 years.  We see equipment that is properly installed and maintained lasting 20 plus years

9. Why does this part cost so much?

Part costs are based on the labor it takes to do the repair and the cost of the particular part. 

Most homeowners just want a fair price but sometimes they feel like they were 'gouged'. Sometimes people can have that perception when they call our service tech out to diagnose and fix a problem. When it is all said and done, you want your home to be returned to the state of comfort.

Charging a fair price and staying in business is our challenge. A quality HVAC contractor desires a long term relationship with homeowners; preferably for the life of homeownership. Here's what it takes as a business to be in a position to meet your needs when  you call us to schedule a repair.

Let's begin by talking about the most important component; the employees. It takes years of experience, training, knowledge about not just your equipment brand, but all the brands we run into. Training is ongoing.

In addition to the technician training, the overhead of operating an HVAC business is fairly significant.

Here's a list:

  • Staff to answer the phone when you call.
  • Costs of being in business.
  • Technology to have quick response times.
  • Show up at your door with a nice looking truck.
  • The fuel to drive to your location.
  • Uniformed employees so you can feel comfortable letting the tech inside your home.
  • Providing benefits for our employees.
  • Diagnostic equipment to do the job right.

We hope this helps when it comes to meeting your expectations on your next service call.

10. How long will this installation take?

A typical installation takes 1-2 days; more complicated installations can take longer. Check out "How We Work" Hopefully this will help you with some specifics. 

11. What is the warranty on my equipment?

Warranty on equipment varies on the equipment.  Currently Carrier residential equipment has a 10 year parts warranty with the labor warranty varying on the equipment.  Subject to equipment registration

12. What are the rebates on my equipment?

Rebates are available on equipment from utilities and manufacturers.  Rebates vary on the type of equipment, times and available rebate dollars

Consumers Energy Rebates